Key Account Manager – Global Strategic Accounts

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main contact for daily operations and ongoing client requirements for a significant Global Strategic Account.

• Collaborate with cross-functional teams to ensure smooth execution, proactive communication, and exceptional client service.

• Establish strong working relationships within the customer's organization.

• Recognize opportunities to enhance processes and stimulate incremental growth.

• Work internally to provide efficient and timely solutions.

• Remain aligned with customers’ changing business priorities to optimize daily operations and support long-term account success.

• Conduct in-depth analysis to comprehend customers, Marqeta, its technology, and the industry.

• Lead with insights and devise innovative solutions to strategic challenges.

• Design, plan, and track data-driven pathways to growth.

• Support cross-functional initiatives and connect people and ideas to foster innovation.

• Expand and scale Global Strategic accounts.

• Manage global customers with stakeholders across multiple regions.

• Execute cross-selling and upselling strategies while identifying new revenue opportunities.

• Collaborate with banking operations teams and external banking partners to finalize critical submissions.

• Engage in business reviews and apply data-driven strategies for decision-making.

⛳️ Requirements

• Over 10 years of experience in Global Enterprise Account Management within the payments sector.

• At least 3 years of experience managing Global Strategic Accounts.

• Technical proficiency with the ability to convey complex technical concepts in a clear manner.

• Experience in Card Issuing and Processing.

• Familiarity with high-growth fintechs and financial services companies.

• Excellent interpersonal, verbal, presentation, written, and email communication skills.

• Proven ability to create and execute strategic account plans.

• Strong understanding of industry trends and competitive landscape.

• Direct experience and knowledge in fintech, banking, or payments.

• Demonstrated success in growing and scaling Global Strategic accounts.

• Proven experience managing global customers with multi-regional stakeholders.

• A successful track record in cross-selling and upselling.

• Ability to identify new revenue streams based on client needs.

• Experience partnering with banking operations teams and external banking partners to ensure critical submissions are completed.

• Experience in participating in business reviews and employing data-driven strategies for informed decision-making.

🏝️ Benefits

• Multiple health insurance options.

• Flexible time off – take what you need.

• Retirement savings program with company contributions and after-tax contributions.

• Equity in a publicly traded company.

• Employee Stock Purchase Program.

• Family-forming benefits.

• Fertility support.

• Up to 20 weeks of Parental Leave.

• Free therapy sessions.

• Financial and professional coaching.

• Legal advice.

• Monthly stipend to support the remote work model.

• Annual “development dollars” to promote personal growth and development.

• Flexible First work environment, offering remote or company office options.