Key Account Manager, French Speaking

This is a fully remote position, open to applicants in Belgium.

📋 Description

• Manage a portfolio of key accounts and flagship organizations.

• Develop and nurture strong relationships with essential stakeholders.

• Recognize customer requirements and assist clients in achieving their objectives through Alan.

• Actively detect signals of dissatisfaction and implement appropriate solutions.

• Ensure a smooth onboarding process for new accounts.

• Advocate for Alan’s health partner positioning to enhance employee and administrator adoption.

• Analyze and deliver consumption reports during business reviews.

• Identify and implement initiatives to engage current customers.

• Cross-sell and upsell Alan’s offerings to meet customer needs and resolve pain points.

• Renegotiate contracts to ensure customer value and sustainable profitability.

• Represent customer interests in collaborations with Product teams.

• Aid in acquiring new customers by promoting the Key Account Management program and collaborating with Sales teams.

⛳️ Requirements

• Minimum of 5 years of experience in a customer-facing role.

• Proven track record of exceeding performance expectations.

• Experience with companies that have more than 150 employees.

• Fluency in both French and English; proficiency in Dutch is an advantage.

• Strong negotiation and effective lobbying skills.

• Capability to establish long-lasting relationships based on trust and transparency.

• Excellent analytical and problem-solving abilities.

• Proficient in creating data-driven reports.

• Exceptional active listening skills and follow-up capabilities.

• Growth-oriented mindset with a keen interest in the healthcare sector.

• Willingness to develop a comprehensive understanding of the market.

• Previous experience in Insurance or a related benefits industry is desirable but not mandatory.

• Candidates must be currently based in or willing to relocate to Belgium.

🏝️ Benefits

• Generous equity packages in addition to the base salary.

• Impressive office space at HQ in Paris.

• Sponsored co-working spaces available in Ghent, Brussels, or Antwerp.

• Full remote work experience with sponsorship for home office equipment.

• High-quality equipment provided: MacBook Pro, keyboard, laptop stand, monitor, and Bose noise-canceling headphones.

• Flexible vacation policy and adaptable working hours.

• Comprehensive health insurance, with 100% of contributions covered by Alan for you and your family.

• Green mobility budget available for Senior level Alaners.

• Highly adaptable training policy, access to free books, and budget for attending and speaking at conferences.

• Dedicated coaching from the first day.

• Extended parental leave for all new parents.