Key Account Manager – Federal Sales

This is a fully remote position, open to applicants in Belgium.

📋 Description

• Oversee the daily account management tasks for one or more important clients.

• Act as the main contact for significant clients, comprehend their requirements, and ensure their satisfaction.

• Market Smiths Detection products, services, and industry collaborations through solution-focused selling.

• Create and execute strategies for client retention and account growth.

• Perform needs assessments and deliver customized solutions.

• Identify and pursue opportunities for cross-selling and upselling.

• Align account strategies with overall sales objectives in partnership with the sales team.

• Contribute insights on pricing, proposals, and negotiations.

• Proactively address client issues.

• Develop and implement strategic account plans with both short- and long-term growth targets.

• Monitor industry trends, market conditions, and competitive landscape.

• Manage contract negotiations and renewals.

• Establish and track KPIs, reporting account progress to internal stakeholders.

• Utilize CRM systems across sales, marketing, customer service, and technical support.

• Secure new business orders with existing clients to meet or surpass assigned sales quotas.

• Provide financial updates, analyses, reports, and recommendations for enhancing sales processes.

• Coordinate the sales process from estimating to order management and product delivery.

• Report directly to the Director of Federal Sales.

• Perform additional duties as necessary.

⛳️ Requirements

• A Bachelor's Degree is required.

• A major in Business, Sales, Finance, or a technical field is preferred.

• A minimum of 5 years of experience and proven success in sales account management within a structured B2B sales environment or technical product support/management, focusing on customer interaction and communication.

• Experience selling to the Federal government is highly preferred.

• A self-driven and proactive approach to managing key accounts.

• Capability to establish and maintain professional relationships with customers and prospects.

• Exceptional oral and written communication skills.

• Ability to present information effectively in front of a large audience.

• Strong interpersonal and communication skills.

• Capacity to identify and articulate how products and technologies can address customer needs.

• Competency in reading, writing, and interpreting general business publications, professional journals, or government regulations.

• Ability to define problems, gather data, establish facts, and draw valid conclusions.

• Skill in writing reports, business correspondence, procedure manuals, and standard operating procedures.

• Proficient in MS Office Programs.

• United States Citizenship is required.

• Willingness to travel frequently and work at internal offices, customer/prospect locations, or trade shows.

🏝️ Benefits

• Competitive Business Profit Plan.

• Comprehensive benefits package.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• 401(k) plan with company match.

• Paid time off.

• Excellent training opportunities.

• Career growth opportunities both locally and globally.

• Inclusive work environment.

• Strong leadership support.

• Emphasis on safety and wellbeing.

• Benefits that support health and wellbeing, financial, and lifestyle needs.