Key Account Manager, Edtech – Japanese Speaking

This is a fully remote position, open to applicants in Australia.

📋 Description

• Take ownership of and achieve renewal and expansion goals for current institutional accounts in Japan.

• Strategically plan and execute cross-selling and upselling initiatives to enhance account value and optimize revenue.

• Establish and nurture strategic partnerships with academic librarians, department heads, and faculty members.

• Perform regular business reviews and usage analysis to showcase product adoption, ROI, and overall value.

• Examine utilization patterns to pinpoint at-risk accounts and implement effective retention strategies.

• Collaborate across departments with Customer Success, Marketing, and Product teams to represent client needs and meet team objectives.

• Participate in trade shows and academic conferences, and conduct on-site visits to reinforce client relationships.

⛳️ Requirements

• A Bachelor's degree.

• Proficient communication skills in both Japanese and English.

• Over 3 years of experience in account management or B2B sales, ideally within EdTech, STEM Publishing, or SaaS sectors.

• Demonstrated success in managing contract renewals, minimizing churn, and effectively upselling within a results-oriented environment.

• Exceptional presentation and negotiation abilities, both in-person and virtually.

• Highly analytical, capable of converting usage data into actionable strategies for clients.

• Familiarity with Salesforce or similar CRM systems to accurately project renewals and maintain an expansion pipeline.

• Self-driven, proactive, and intensely focused on fostering long-term customer success.

🏝️ Benefits

• A competitive compensation package featuring an uncapped commission structure.

• The opportunity to directly contribute to the acceleration of scientific research and education.

• An environment that encourages innovation and collaboration, with the chance to work alongside global teams.

• A strong culture of internal promotion that provides a clear pathway for career advancement within the organization.