Key Account Manager, Edtech

This is a fully remote position, open to applicants in Japan.

📋 Description

• Take ownership of and achieve the renewal and expansion goals for current institutional accounts in Japan.

• Strategically plan and implement cross-sell and upsell initiatives to enhance account value and optimize revenue.

• Establish and nurture strategic relationships with key stakeholders, such as academic librarians, department heads, and faculty members.

• Conduct regular business reviews and usage assessments to showcase product adoption, ROI, and emphasize value.

• Analyze usage trends to proactively identify at-risk accounts and execute effective retention and turnaround strategies.

• Collaborate across functions with Customer Success, Marketing, and Product teams to champion client needs and achieve team objectives.

• Participate in trade shows, academic conferences, and conduct on-site visits to reinforce client relationships.

⛳️ Requirements

• A Bachelor's degree.

• Proficiency in both Japanese and English communication.

• A minimum of 3 years of experience in account management or B2B sales, ideally within EdTech, STEM Publishing, or SaaS.

• Demonstrated success in managing contract renewals, minimizing churn, and effectively upselling existing accounts in a performance-driven environment.

• Strong presentation and negotiation skills, both face-to-face and virtually.

• Highly analytical, with the capability to convert usage data into actionable strategies for clients.

• Familiarity with Salesforce or comparable CRM platforms to accurately project renewals and oversee an expansion pipeline.

• Self-driven, proactive, and dedicated to ensuring long-term customer success.

🏝️ Benefits

• A competitive compensation package that includes an uncapped commission.

• Opportunity to directly influence the acceleration of scientific research and education.

• Chance to collaborate with global teams in an innovative and cooperative environment.

• A strong culture of promoting from within, providing a clear path for career advancement with us.