Key Account Manager, E-Commerce, CRM, Email Marketing

This is a fully remote position, open to applicants in Germany.

📋 Description

• Supervise 3–5 Account Managers, providing both functional and disciplinary leadership.

• Conduct structured weekly one-on-one meetings.

• Take charge of the team’s well-being and foster their professional growth.

• Facilitate training sessions, offer constructive feedback, and manage a systematic onboarding process.

• Oversee the development and performance of a portfolio consisting of around 6–8 high-demand accounts.

• Serve as the primary senior-level contact for client decision-makers.

• Discuss pertinent topics during client calls.

• Proactively identify potential churn risks and devise suitable countermeasures.

• Guide at-risk accounts back towards a growth path.

• Act as the team's technical escalation resource for Klaviyo and CRM architecture.

• Provide specialized coaching to Account Managers.

• Manage a company-wide employee process, such as onboarding or offboarding.

• Align standards with other Key Account Managers and actively exchange insights.

⛳️ Requirements

• A minimum of 3–4 years of experience in email marketing or CRM, preferably in an agency or e-commerce setting.

• Extensive practical experience with Klaviyo or a similar platform (Braze, Emarsys, Bloomreach, Salesforce Marketing Cloud).

• Proven ability to independently build complex setups rather than just supporting them.

• Initial experience in leadership or mentoring roles.

• Proven track record of taking responsibility for others' work.

• Confidence in communicating with client decision-makers.

• Experience collaborating with executive management or marketing leadership as an equal partner.

• Native-level proficiency in German.

• Strong written and spoken English skills.

• Must reside in Germany for tax and social security considerations.

🏝️ Benefits

• Permanent employment contract.

• 100% remote work flexibility from anywhere within Germany.

• Regular team offsites and workations.

• MacBook, along with additional hardware if needed.

• €50 monthly benefits card following the probation period.

• Biannual development discussions with valuable feedback.

• Clearly defined level matrix detailing development milestones.

• Leadership training facilitated by an external coach.

• Opportunity to lead your own team and the autonomy to shape it.