Key Account Manager – DACH, Coffee

This is a fully remote position, open to applicants in Germany.

📋 Description

• Oversee, enhance, and strategically grow key and premium coffee-sector accounts throughout the DACH region

• Secure new key accounts while fostering long-term, sustainable customer relationships both on-site and via office-based interactions

• Strategize, manage, and execute REPA’s premium strategy in close collaboration with the Head of the DACH Business Unit

• Take charge of relevant projects and initiatives

• Provide written and telephonic advice to key and premium customers regarding products, services, and specific needs

• Assess customer requirements, business potential, and market opportunities, then develop and implement suitable measures for sustainable customer growth

• Act as a liaison between suppliers and internal expert departments to address technical and subject-related concerns

• Collaborate with Marketing, Product Management, Customer Experience, and Sales to further enhance the REPA Premium model

• Maintain and manage customer-related master data, ensuring a high standard of data quality

• Independently handle customer inquiries and sales activities in coordination with the field sales team

• Assist in identifying new business opportunities and market potential within the coffee sector

⛳️ Requirements

• Completed commercial training or an equivalent qualification

• Several years of experience in key account management, sales, or a similar customer-oriented role

• Background in the coffee industry, preferably with coffee machines, coffee equipment, professional coffee, vending, foodservice, or HoReCa

• Exceptional communication skills and a professional, confident demeanor

• Strong service and customer focus, with a genuine passion for cultivating long-term customer relationships

• Organized, independent, and solution-driven work approach

• Proficient in both written and spoken German and English; knowledge of additional languages is a plus

• Experience with CRM systems (e.g., Salesforce or Microsoft CRM), ERP systems (e.g., SAP or Navision), and standard MS Office applications

• Familiarity with analysis and reporting tools such as Power BI, Qlik, or Tableau is advantageous

• Strong affinity for data and KPIs, with the capability to identify customer, market, and revenue opportunities and to formulate actionable measures based on these insights

• Enjoy working in a dynamic, international setting and be eager to take on responsibilities

🏝️ Benefits

• Competitive compensation package that includes Christmas and holiday allowances

• 30 days of annual vacation

• Hybrid work model featuring flexible hours and a flexitime account within a 40-hour workweek

• Company pension plan

• Canteen offering subsidized meals

• Personalized training and professional development opportunities

• Regular employee events

• Employee referral bonus

• Corporate benefits

• Job ticket

• Complimentary employee parking

• Job security within a rapidly growing, internationally successful, family-oriented group of companies