Key Account Manager, Auto

This is a fully remote position, open to applicants in California.

📋 Description

• Oversee a portfolio of key automotive dealership service centers to enhance Sunbit utilization.

• Concentrate on service-lane adoption, customer conversion, and revenue optimization.

• Establish and nurture relationships with Fixed Ops leaders, including Service Managers, Directors, Advisors, and BDC teams.

• Comprehend dealership workflows and align Sunbit with operational requirements.

• Evaluate performance and revenue data to uncover usage trends, adoption gaps, advisor effectiveness, and coaching opportunities.

• Set monthly objectives with dealership leadership and service advisors.

• Align on expectations for Sunbit usage, customer presentation standards, and service department performance metrics.

• Conduct data-driven Quarterly Business Reviews that include performance results, ROI, adoption trends, and suggested action steps.

• Collaborate with Regional Operations Managers on growth strategies and on-site engagement initiatives.

• Monitor and document account activities in the CRM, including visits, training sessions, advisor engagement, escalations, and performance metrics.

• Provide insights to internal teams regarding partner needs, operational challenges, competitive intelligence, and Fixed Ops trends.

• Offer ongoing training and coaching to service center teams.

• Perform additional duties as assigned.

⛳️ Requirements

• Minimum of 4 years of field sales or account management experience working with automotive dealerships or in Fixed Ops environments.

• Demonstrated ability to coach teams and implement processes, particularly when introducing or scaling technology solutions.

• Strong analytical skills in business and finance.

• Capability to evaluate performance, identify opportunities, and execute data-driven action plans.

• Exceptional verbal and written communication skills.

• Confidence in presenting to service center leadership.

• High proficiency in Microsoft PowerPoint, Excel, and Word.

• Solid project management skills.

• Self-motivated, resourceful, and proactive.

• Willingness to take initiative and achieve results in a fast-paced environment.

• Highly organized with excellent time management skills.

• Ability to independently manage a large, multi-location account portfolio.

• Willingness to travel extensively.

🏝️ Benefits

• Quarterly performance bonuses.

• Company equity through stock options.

• A mission-driven, empowered, and collaborative culture.

• Unlimited PTO.

• Comprehensive health benefits including Medical, Dental, Vision, Life, EAP, Parental Leave, HSA, and more.

• Pet Insurance.

• 401(k) plan with company matching.

• Cell Phone Stipend.

• Team-based strategic planning and ownership of deliverables.