Key Account Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Take charge of retailer onboarding, launch planning, and critical path management from account setup to live trading.

• Oversee retailer setup requirements, which include product details, pricing, packaging information, barcodes, imagery, product descriptions, specifications, delivery guidelines, promotional arrangements, and portal entries.

• Manage daily retail account relationships, addressing retailer inquiries, risks, challenges, decisions, and necessary follow-ups.

• Monitor trading performance metrics such as sales, sales velocity, availability, stock levels, promotional outcomes, placement, distribution, complaints, and retailer reporting.

• Transform performance data into actionable insights and recommendations.

• Collaborate with Commercial and Marketing teams on promotions, retailer initiatives, in-store execution, and opportunities for account growth.

• Lead future retailer negotiations while preparing commercial inputs, trading terms, operational needs, and follow-up actions.

• Assist with forecasting, order tracking, stock visibility, and service risk management.

• Support selected key commercial partnerships through partner follow-ups, performance monitoring, and issue resolution.

• Develop scalable account management processes, templates, and playbooks for expansion into additional retailers and channels.

• Work in partnership with Commercial, Finance, Legal, Marketing, Growth, Product, Quality, Customer Operations, Creative teams, suppliers, warehouses, and logistics providers.

⛳️ Requirements

• Proven experience in managing retail accounts, key accounts, commercial operations, or retail operations activities.

• Ideally experienced within the FMCG/CPG, grocery, health and wellness, food, supplements, or consumer products sectors.

• Familiarity with the UK retail landscape, preferably across grocery, high street, or consumer health and wellness channels.

• Proficient in managing critical paths, retailer systems, portal administration, product setup, trading terms, promotional calendars, and cross-functional launch preparedness.

• Understanding of forecasting inputs, order and stock tracking, trading performance reporting, availability, sales velocity, promotions, and operational factors influencing commercial decisions.

• Strong stakeholder management skills with the ability to coordinate internal teams, external partners, and retailer requirements effectively.

• Ability to leverage performance data to identify risks, opportunities, and subsequent actions related to sales, stock, placement, replenishment, pricing, and promotions.

• Excellent negotiation skills with the capacity to balance commercial aspirations with operational necessities.

• Comfortable working in a dynamic, fast-paced environment and developing scalable workflows.

🏝️ Benefits

• Remote work arrangement.

• Streamlined 4-step hiring process.

• Average hiring timeline of 20 to 30 days.

• Flexible interview scheduling to accommodate the candidate’s schedule and preferences.

• Provision of reasonable accommodations during the interview process.

• Equal opportunity employer.