Key Account Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Foster new business development by recognizing unmet customer needs, prioritizing opportunities, coordinating internal resources, and commercializing solutions.

• Create and implement strategic account plans that encompass customer strategies, key stakeholders, value chain positioning, historical performance, and growth opportunities.

• Establish and nurture relationships with both existing and prospective customers to enhance business retention and expansion.

• Record customer interactions, opportunities, and sales activities within the CRM system.

• Achieve sales volume, margin, profitability, and working capital objectives.

• Utilize forecasting tools to deliver precise sales projections and business insights.

• Track progress against plans, communicate risks, and execute contingency actions.

• Collaborate with Technical, Marketing, Supply Chain, and other cross-functional teams to accelerate growth and boost customer satisfaction.

• Propel profitable sales growth for Synthomer’s Adhesive Solutions business throughout the Americas.

⛳️ Requirements

• Bachelor’s degree in a technical field such as Chemistry, Chemical Engineering, Materials Science, or a related discipline.

• 5–10 years of professional experience, with at least 5 years in sales, business development, or key account management.

• Proven success in developing and expanding strategic customer relationships.

• Background in specialty chemicals, adhesives, coatings, or related sectors.

• Exceptional communication, negotiation, and relationship-building abilities.

• Strong business acumen, strategic thinking, and analytical problem-solving skills.

• Demonstrated achievement in identifying and converting growth opportunities.

• Experience in a global or multicultural business setting.

• Strong project leadership and cross-functional collaboration capabilities.

• Disciplined utilization of CRM systems and sales forecasting tools.

• Self-driven, results-oriented, and able to work independently in a dynamic market environment.

• Preferred: extensive knowledge of the adhesives market, particularly hot melt and pressure-sensitive adhesive applications.

• Preferred: established connections with key customers, distributors, OEMs, or formulators in the construction and adhesives markets.

• Preferred: technical and commercial expertise in adhesive technologies, raw materials, and related applications.

• Preferred: cross-functional experience in Technology, Marketing, Product Management, Procurement, or Supply Chain.

• Preferred: understanding of customer needs, market trends, competitive dynamics, value chain drivers, product portfolios, and problem-solving.

🏝️ Benefits

• Competitive, market-aligned compensation.

• Discretionary global bonus scheme.

• Discretionary Long-Term Incentive Plan (LTIP) – applicable for senior positions.

• Company car or car allowance – varies by region and role.

• Healthcare – customized to regional locations.

• Parental leave and family support – including maternity, paternity, and adoption (in line with regional policies).

• Flexible working options – accommodating where it matters, based on role and business needs.

• Learning & development opportunities – including training, online platforms, buddy/mentorship programs, and Internal Synthomer University with L&D offerings.

• Wellbeing support – employee assistance program (EAP), mental health resources, and wellbeing initiatives.

• Retirement/pension contributions – plans differ by country.

• Culture of Inclusion – where everyone can thrive.

• Performance culture, global reward & recognition programs.