Key Account Manager

This is a fully remote position, open to applicants in Estonia.

📋 Description

• Build, nurture, and strengthen customer relationships at both regional and national levels.

• Enhance company visibility, value, effectiveness, and profitability through the successful execution of sales promotion initiatives.

• Collect customer feedback, convert it into pertinent market insights, and communicate these insights to the broader team and management.

• Frequently engage with customers through product presentations and educational initiatives.

• Organize and lead regional educational events.

• Represent Santen at international conferences.

• Manage key account relationships within the assigned territory.

• Gather customer feedback and market insights, track market trends, regional performance, and the competitive landscape.

• Utilize Santen’s CRM, dashboards, reporting, and incentive systems to oversee customer segmentation and targeting, assess regional performance, track sales targets and KPIs, and identify performance gaps along with corrective measures.

• Collaborate with the Baltic Sales Manager and Head of Baltics.

• Propel sales growth and regional productivity while supporting cluster, country, and EMEA projects and action plans.

• Maintain robust medical and commercial knowledge, staying updated with relevant policies, guidelines, and SOPs.

• Timely completion of required administrative tasks.

• Report adverse events to the Santen Oy Pharmacovigilance Unit.

• Communicate quality complaints and other quality-related matters to the Santen Oy Quality Assurance department.

⛳️ Requirements

• Experience in pharmaceutical sales, especially in prescription-driven promotion.

• Demonstrated understanding of pharmaceutical Sales & Marketing functions.

• Strong orientation towards customer service.

• Exceptional interpersonal and communication abilities.

• Capacity to establish successful relationships with customers and both internal and external stakeholders.

• Proficiency in transforming customer feedback, competitive intelligence, and market research into commercially viable insights.

• Ability to work autonomously as well as collaboratively within a team.

• Strong dedication to enhancing market performance.

• Good analytical skills.

• Experience in assessing regional performance and market trends using various data sources, CRM systems, dashboards, and IT applications like MS Excel.

• Polytechnic degree, Bachelor’s degree, or an equivalent qualification in Medical or Commercial education.

• Proficiency in English, both written and spoken.

• Willingness and capacity to undertake significant domestic and international travel, including occasional work outside regular office hours for CME and Congress activities.

• Adherence to country-specific legislation, Codes of Conduct, Santen policies, SOPs, and internal guidelines.

🏝️ Benefits

• Flexible working arrangements.

• A highly inclusive work environment.

• Equal opportunity employer.

• Accommodation provided during the recruitment process if needed.