Key Account Manager

This is a fully remote position, open to applicants in California, +1 more state.

📋 Description

• Manage and expand a portfolio of key building, construction, and industrial clients and prospects throughout Northern California.

• Create account plans aimed at increasing market share, enhancing customer loyalty, and ensuring profitable, sustainable growth.

• Establish a robust pipeline of new opportunities related to extruded aluminum products, fabrication, finishing, and thermal improvement solutions.

• Grasp customer applications, project timelines, technical specifications, purchasing processes, competitive options, and growth objectives.

• Facilitate commercial discussions that encompass quotes, market trends, pricing strategies, contracts, volume commitments, forecasts, and account profitability.

• Collaborate with customer service, operations, planning, engineering, quality assurance, credit, and regional leadership to ensure seamless onboarding and execution.

• Engage proactively with customers about lead times, service disruptions, order statuses, and recovery strategies.

• Keep track of forecasts, budgets, market analyses, opportunity records, account activities, and pipeline updates in Salesforce and other systems.

• Follow up on quotes, drawing approvals, FAI and PPAP samples, tooling, and timing of purchase orders.

• Take part in collection activities, dispute resolution, claims communication, quality checks, and service recovery efforts.

• Track and report on market trends, competitor activities, customer investment strategies, and emerging applications.

• Represent Hydro in customer meetings, project assessments, industry events, and plant tours while adhering to the Code of Conduct and company policies.

⛳️ Requirements

• Over 10 years of progressive experience in sales and marketing, including key account management and strategic development.

• Direct experience in the building and construction sector.

• Proven track record in creating and implementing commercial strategies that enhance market share and drive profitable growth.

• Willingness and ability to travel frequently within Northern California and to Hydro locations as business demands arise.

• Proficient in English.

• A degree in marketing or business, or equivalent education or experience, is preferred.

• An advanced degree is advantageous.

• Solid commercial expertise and skills in pricing, negotiation, contracts, forecasting, and strategic account planning.

• Experience in business-to-business sales, key account management, or business development in building and construction, aluminum extrusion, engineered products, or a comparable manufacturing sector.

• Background in developing strategic accounts, building qualified new business pipelines, and converting opportunities into profitable sales.

• Ability to comprehend technical products and translate manufacturing capabilities into customer benefits.

• Familiarity with LME and metals pricing is a plus.

• Understanding of the building and construction value chain and the Northern California market.

• Experience selling aluminum extrusions, fabricated aluminum components, painted or anodized finishes, thermal solutions, or other value-added manufacturing services is preferred.

• Knowledge of some Spanish is an advantage.

🏝️ Benefits

• Medical, Rx, Dental, Disability, Life Insurance, and Flexible Spending Accounts.

• Retirement Savings Plans with Company Match/Contributions.

• Education Assistance.

• Eligibility for Bonus Plans.

• Parental Leave.

• Remote work arrangement.