Key Account Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• Assist new clients in navigating the onboarding process.

• Provide ongoing support to clients throughout their engagement and act as their main point of contact for inquiries.

• Evaluate campaign KPIs during weekly meetings.

• Discover optimization opportunities and guarantee measurable outcomes.

• Actively promote upsells and renewals.

• Introduce clients to new opportunities and cultivate additional potential.

• Collaborate closely with Sales, Creative, and Campaign Management teams.

• Ensure effective communication, organization, and measurable progress.

• Keep all stakeholders informed and updated.

⛳️ Requirements

• Comfortable communicating with managing directors and executives.

• Experience in an agency or sales environment is preferred.

• Exceptional communication skills: capable of explaining, inspiring, and taking a definitive stance when necessary.

• Strong focus on sales.

• Ability to identify and proactively seek upsell and renewal opportunities.

• Organized approach to work tasks.

• High degree of ownership and independence.

• Strong dedication to quality.

• Results-oriented with a solutions-focused mindset.

• Capable of recognizing potential and devising effective solutions, even in challenging situations.

• Motivation and aspiration to foster long-term growth for both yourself and your clients.

• No specific formal qualifications required.

• Basic experience in customer support or sales is advantageous.

🏝️ Benefits

• Competitive base salary ranging from €3,000 to €3,500, along with attractive commissions for successful upsells and renewals.

• Permanent employment contract.

• Flexible working hours.

• Fully remote work opportunity.

• 30 days of paid vacation.

• Bonus incentives.

• Company events.

• Opportunities for training and professional development.

• Structured onboarding process.

• Training in communication, client management, and performance analysis.

• Access to modern tools and streamlined processes.

• Fast-track opportunities for advancement into project management or team leadership roles.