Key Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish trust with new clients and facilitate the onboarding process.

• Develop or sustain key accounts across various locations and organizational levels.

• Assess and implement business reviews for each account.

• Examine customer insights, market data, and trends that impact volume and profitability.

• Recognize growth potential and enhance business retention or expansion through strategic solutions.

• Guide the account management team in executing account strategies.

• Offer thought leadership and competitive strategies to clients.

• Compile and evaluate reports on profitability, volume, and service performance.

• Leverage internal and external data, market intelligence, and customer information to enhance customer outcomes.

• Track changes in customers’ businesses, industries, and sectors to uncover opportunities.

• Develop and oversee annual account and portfolio budgets and plans.

• Act as the main point of contact for customers, ensuring proactive communication and prompt responses.

• Handle conflicts and challenging conversations with customers.

• Collaborate with accounting and clients to guarantee timely invoicing.

• Execute other duties as assigned.

⛳️ Requirements

• Bachelor's degree.

• 3-5 years of relevant experience in 3PL; additional education or experience may be considered as determined by management.

• Practical knowledge of the transportation industry.

• Strong critical thinking and problem-solving abilities.

• High level of organizational skills and capacity to multitask.

• Proficient in reading, writing, typing, and speaking English.

• Experience with a Transportation Management System (TMS), Microsoft Power BI, and Excel Pivot Tables.

🏝️ Benefits

• Competitive salary.

• Health, dental, and vision insurance.

• Retirement plan options.

• Opportunities for professional development and growth.

• Flexible working hours.