Key Account Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• Drive sales for the company’s product offerings.

• Deliver exceptional customer service by leveraging knowledge of company products and services.

• Collaborate closely with external partners and internal teams.

• Market and sell implants and related products in alignment with the sales strategy.

• Classify customers and serve as the primary point of contact for customer support.

• Optimize sales, foster customer relationships, enhance loyalty, and bolster market presence.

• Comply with company protocols, internal processes, industry standards, and regulatory requirements.

• Equip customers with in-depth product and market knowledge, encompassing product features, advantages, competition, and insights from operating rooms.

• Partner with Marketing to aid in local brand initiatives while adhering to global marketing standards.

• Work in conjunction with Supply Chain and Customer Care to monitor orders, rectify discrepancies, manage special requests, and guarantee timely delivery.

• Document customer interactions, market developments, and field visits for the Territory Manager.

• Establish enduring customer relationships, propose solutions, and provide in-theatre assistance for procedures.

⛳️ Requirements

• Bachelor’s Degree in Business, Marketing, Sales, or a related discipline.

• Fluent in German.

• Proficient in English, both written and spoken.

• Required sales experience in breast implants, surgical implants, or aesthetic medicine sectors.

• Required experience in an operating room setting.

• Competence in utilizing CRM systems.

• Strong proficiency in MS Office, especially Excel for data analysis.

• Familiarity with field visit reports, customer segmentation, and sales force effectiveness KPIs.

• 3–5 years of experience in managing direct field clients and accounts.

• Ability to thrive in a fast-paced, multi-stakeholder environment.

• Willingness to travel as needed.

🏝️ Benefits

• Commitment to talent investment and professional development.

• A workplace culture where every opinion is valued.