Key Account Manager

This is a fully remote position, open to applicants in France.

📋 Description

• Oversee a portfolio of enterprise clients, ensuring contract renewals while promoting upsell and cross-sell opportunities.

• Report directly to the Key Account Manager Team Lead.

• Take ownership of and nurture key client portfolios with long-term growth strategies in collaboration with a Customer Success Manager, focusing on adoption, satisfaction, and retention.

• Acquire a comprehensive understanding of Didomi's product offerings and create qualified opportunities through strategic recommendations and use cases.

• Manage the entire commercial relationship, which includes discovery, platform demonstrations, proposal development, financial and legal negotiations, and closing deals.

• Increase revenue from existing Enterprise customers by implementing upselling and cross-selling strategies.

• Analyze accounts and identify new business opportunities within global subsidiaries.

• Cultivate relationships with key decision-makers and pinpoint executive-level advocates.

• Work in collaboration with other departments to guarantee client satisfaction, gather product feedback, and share success stories and testimonials.

• Track and evaluate account performance, maintain precise forecasting, and deliver reliable revenue projections.

⛳️ Requirements

• A minimum of 3 years of experience in a similar capacity.

• At least 2 years of experience within the SaaS sector.

• Demonstrated capability in managing and expanding key accounts.

• Strong skills in client relationship management.

• Exceptional written and verbal communication abilities.

• Familiarity with CRM tools, preferably Salesforce.

• A commercial mindset with the capacity to work independently and manage a complex portfolio.

• Proficient in both English and French.

• Experience with Salesforce and Notion.

🏝️ Benefits

• Permanent employment contract.

• Option for remote work.

• Equal opportunity employer.

• Workplace that values diversity.