Key Account Manager

This is a fully remote position, open to applicants in New York.

📋 Description

• Create and implement strategic account plans that align with corporate goals and patient access objectives.

• Oversee key and developing accounts; perform regular Customer Business Reviews to evaluate performance and stimulate growth.

• Construct account maps that identify clinical decision-makers, operational stakeholders, and referral networks.

• Conduct routine account evaluations, manage the pipeline, and focus on continuous improvement.

• Establish trust-based relationships with physicians, clinical personnel, administrators, and executives, including those in the C-suite.

• Implement omnichannel engagement strategies through in-person, virtual, and digital connections.

• Facilitate customer meetings, strategic conversations, and speaker programs.

• Provide compliant clinical presentations and act as a subject matter expert on disease states, treatment pathways, and competitive environments.

• Recognize and nurture clinical champions.

• Promote patient identification and account activation by comprehending patient flow, referral trends, diagnostic pathways, treatment decision points, and care team interactions.

• Spot growth opportunities and develop emerging accounts within the designated territory.

• Identify operational inefficiencies and coordinate internal resources to enhance workflow efficiency and minimize barriers to appropriate treatment initiation.

• Collaborate with Market Access and Patient Support teams to address reimbursement and logistical challenges.

• Maintain an understanding of buy-and-bill dynamics and considerations related to the site of care.

• Coordinate cross-functional teams and collaborate with Regional Business Directors and Sales Leadership.

• Utilize CRM and analytical tools to record interactions, manage opportunities, and achieve KPIs.

• Carry out responsibilities in accordance with company policies, FDA/PhRMA guidelines, and industry standards.

⛳️ Requirements

• A Bachelor’s degree is required; an advanced degree is preferred.

• 5-7 years of experience in the pharmaceutical/biotech field; experience in oncology, urology, or specialty products is strongly preferred.

• 3-5 years of account management experience or a proven record of sales success.

• Demonstrated ability to manage complex accounts across large practices, hospitals, academic institutions, and Integrated Delivery Networks (IDNs).

• Strong clinical fluency, communication, presentation, and relationship-building capabilities.

• Proficient in CRM systems (e.g., Salesforce), analytical tools, and MS Office.

• Knowledge of FDA/PhRMA promotional guidelines and compliance standards.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• 401(k) plan with company match.

• Generous paid time off and holiday schedule.

• Opportunities for professional development and career advancement.