Key Account Executive

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Oversee and enhance revenue and market presence at assigned agencies to optimize customer satisfaction and meet strategic goals.

• Build and sustain client relationships to ultimately foster revenue expansion.

• Formulate and implement account strategies by collaborating with the account team to provide enhanced, more relevant value propositions.

• Monitor customer interactions within internal systems to effectively execute account strategies and uncover additional opportunities.

• Nurture customer relationships and guarantee effective service delivery to accounts.

• Prioritize customer satisfaction, understand the client's business and workflows, and create a robust contact network within accounts.

• Collaborate with and engage experts/specialists when necessary.

• Manage and stay informed about all account activities within your assigned business portfolio.

• Maintain ownership of account relationships and drive overall customer satisfaction for designated accounts.

• Responsible for forecasting and keeping management updated on account developments in a timely manner, gathering insights on competitor activities, and providing feedback to marketing.

• May conduct customer product training as needed.

• Responsible for managing individual expense budgets.

⛳️ Requirements

• At least 5 years of proven experience in customer-facing Software (SaaS / Cloud) Sales.

• Minimum of 3 years’ experience managing a portfolio of Major Accounts.

• Experience in solution or consultative sales within intricate sales processes.

• Proficient in data management using Salesforce (preferred) or similar CRM systems.

• Strong knowledge of Cloud and SaaS technologies.

• Willingness to travel over 70% of the time (3-4 days a week on the road), including overnight trips.

• Ability to clearly and directly communicate complex solution offerings to both technical and non-technical audiences.

• Experience in startups and familiarity with specific industry verticals.

• Background in Law Enforcement / Public Safety is a plus.

• Team-oriented: collaborate effectively with various team members regularly.

• Prepared to take ownership and drive the territory.

🏝️ Benefits

• Competitive On-Target Earnings and 401K with employer matching.

• Uncapped commission potential.

• Discretionary paid time off policy.

• Supportive parental leave policy.

• Opportunity to ride along with real police officers in actual situations, observe technology in use, and gain inspiration.