Key Account Customer Success Associate – Vietnamese, Chinese, English

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main point of contact for major clients, establishing and nurturing long-term relationships with senior management teams.

• Assess clients’ business objectives and requirements, relay product specifications internally, and deliver customized POS solutions.

• Discover upsell and upgrade possibilities within current accounts.

• Identify growth opportunities within enterprise restaurant groups and facilitate new store signings.

• Support large clients through POS product demonstrations and solution-fit assessments.

• Aid individual store onboarding and go-live activities.

• Detect and resolve issues related to POS system usage, providing prompt support.

• Collaborate with internal teams to address client inquiries and operational hurdles.

• Provide system training and onboarding assistance.

• Host regular training sessions and product update meetings.

• Work alongside Product, Engineering, Technical Support, and Operations teams to integrate client feedback into product enhancements.

• Conduct weekly and monthly client meetings to gather requirements, document feedback, and ensure follow-up actions.

⛳️ Requirements

• Advanced proficiency in Microsoft applications, particularly Excel and PowerPoint, is required.

• Strong execution abilities are essential.

• Excellent problem-solving skills with the adaptability to meet client needs in fast-paced settings.

• Self-driven with the capability to lead initiatives independently while contributing to team achievements.

• Skilled in data analysis and reporting.

• Familiarity with CRM systems (e.g., Salesforce) and office software is necessary.

• Exceptional verbal and written communication skills are required.

• A Bachelor’s degree or higher in related fields is preferred.

• A minimum of 2 years of experience in customer success management is preferred.

• Bilingual proficiency in English, Vietnamese, and Mandarin is required.

• Knowledge of POS systems and business processes within the retail sector is preferred.

🏝️ Benefits

• A competitive compensation package.

• Medical, dental, and vision insurance coverage.

• 401(k) plan.

• 100% employer-funded Short-Term Disability (STD) insurance.

• Fully employer-covered Life Insurance with options for additional employee-paid Life Insurance.

• 100% employer-funded Accidental Death and Dismemberment (AD&D) Insurance, with options for additional employee-paid AD&D Insurance.

• Company holidays.

• Paid day off for birthdays.

• Paid Parental Leave.

• Flexible Paid Time Off (PTO).

• Employee Assistance Program (EAP).

• Bonus incentives.