Key Account Coordinator

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Oversee and monitor active shipments during weekend hours, ensuring real-time visibility and service performance.

• Liaise with customers, drivers, and internal teams about shipment status, delivery timelines, and operational challenges.

• Update customer portals, systems, and shipment records with precise and timely information.

• Arrange pickup and delivery appointments while ensuring customer needs are fulfilled.

• Recognize, escalate, and resolve service disruptions, delays, load recoveries, and other operational anomalies.

• Address customer inquiries and complaints, delivering prompt solutions and follow-ups.

• Compile and distribute overnight reports, making sure critical updates and exceptions are communicated to the daytime operations team.

• Keep accurate documentation and collaborate effectively with customers, carriers, and internal stakeholders.

⛳️ Requirements

• A minimum of 2 years of experience in sales and account management within the transportation and logistics sector is preferred.

• A recent college or university degree in Marketing or a Business-related field is mandatory.

• Prior experience in an analyst role or pricing function is a valuable asset.

• Ability to comprehend business processing requirements through technology and devise creative solutions for implementation.

• Experience in B2B sales involving intricate deals is advantageous.

• Strong knowledge and understanding of the sales planning process.

• Excellent verbal, written, and presentation skills, along with robust interpersonal and customer relationship abilities.

• Proven negotiation skills with a successful closing track record.

• Capability to work independently with minimal supervision, as well as thrive in a team setting.

🏝️ Benefits

• Opportunities for professional growth and career advancement.

• Competitive compensation package.

• Performance-based bonuses.

• Commitment to equal opportunity employment.

• Supportive environment that encourages learning, growth, and the development of personal strategies.

• Opportunities for career development and advancement.