Senior IT Manager

This is a fully remote position, open to applicants in United States, +1 more country.

📋 Description

• Oversee daily IT operations at Solen HQ and more than twenty operational companies.

• Identify and resolve intricate issues related to identity, access, devices, networks, applications, and endpoints.

• Develop and manage standards for Entra ID, Microsoft 365, Intune or similar MDM platforms, endpoint security, RMM, patching, device compliance, and SaaS administration.

• Design and implement processes for employee onboarding and offboarding, covering hardware procurement and recovery, account provisioning and revocation, licensing, data transfer, and evidence capture.

• Maintain identity and access controls, including conditional access, phishing-resistant MFA, SSO, passkeys or self-service password reset, and least-privilege administration.

• Implement Data Loss Prevention and information protection measures.

• Establish processes for vulnerability scanning and penetration testing, ensuring remediation is tracked to closure.

• Create and maintain incident response plans, security operating procedures, compliance reviews, and regular risk assessments.

• Execute and enhance the IT workstream for the 100-Day Integration Plan concerning acquisitions.

• Standardize tools and practices across operating companies while documenting any justified exceptions.

• Centralize visibility into AWS, Azure, and other hosting expenditures, identifying optimization opportunities.

• Assess vendors, managed services, contractors, and internal staffing needs.

• Document systems, configurations, decisions, runbooks, and SOPs in a centralized repository.

• Provide service and risk metrics to leadership, identify recurring trends, and enhance processes.

• Recommend a long-term IT operating model, including internal capabilities, outsourcing options, technology, talent, and tool consolidation.

• Deliver responsive and consistent IT services and recommendations to operational companies.

⛳️ Requirements

• A minimum of five years of progressively responsible experience in IT infrastructure, systems, security, and end-user technology within SaaS, software, or similar distributed environments.

• Proven experience in building or significantly enhancing IT operations in environments characterized by ambiguity, incomplete documentation, or rapid growth.

• Strong working knowledge of Microsoft 365, Entra ID, Windows administration, and contemporary endpoint management.

• Familiarity with macOS and Google Workspace is advantageous.

• Experience with identity and access management, MDM, endpoint protection, RMM, networking fundamentals, incident response, vulnerability management, and compliance frameworks like SOC 2 or ISO 27001.

• Prior experience supporting acquisitions, multiple business entities, or distributed teams is preferred.

• Experience in evaluating managed services, vendors, cloud or hosting costs, and build-versus-buy decisions is desirable.

• Leadership or team-building experience is beneficial, but current hands-on skills and sound judgment are paramount over managing a large team.

• A broad, practical IT skill set encompassing identity, endpoints, SaaS administration, networking fundamentals, cybersecurity, device lifecycle, monitoring, troubleshooting, and basic scripting or automation.

• Ability to navigate ambiguous environments, prioritize tasks, execute effectively, and adapt based on evidence.

• Strong practical business and security judgment.

• Commercial judgment with an emphasis on cost-effective, high-quality solutions.

• Capacity to constructively challenge assumptions and operate with suitable independence.

• Clear communication skills with both technical and non-technical stakeholders.

• Ability to influence operational companies without depending on positional authority.

🏝️ Benefits

• Significant autonomy in your role.

• Direct access to leadership.

• Opportunity to develop robust systems.

• Chance to shape IT operations within a growing software group.

• Opportunity to help define the future of the IT team and operating model.