Junior Support Analyst – Marketing Agency

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Execute maintenance, updates, and layout modifications in WordPress and Elementor.

• Adjust and configure websites and digital tools in alignment with the team's guidance and priorities.

• Comprehend requests from clients and colleagues, clarify inquiries, and gather essential information.

• Examine technical issues, conduct initial assessments, and escalate intricate requests with relevant context and evidence.

• Leverage AI to aid in learning, issue investigation, and solution implementation, assessing suggestions and testing outcomes.

• Assist the team leader with operational tasks, progressively taking on more intricate assignments.

• Aid in minor automations and configurations utilizing low-code and no-code tools.

• Validate deliverables by assessing functionality, presentation, and adherence to the request.

• Maintain up-to-date task lists and communicate progress, outstanding tasks, and obstacles while adhering to deadlines.

• Precisely log the time dedicated to various activities.

• Document recurring solutions and contribute to enhancements in work processes.

• Adhere to security and confidentiality protocols when utilizing systems, access credentials, data, and AI tools.

⛳️ Requirements

• Proven experience in customer service, support, or related roles focused on resolving inquiries and issues.

• Excellent verbal and written communication abilities, capable of conveying information clearly to non-technical audiences.

• Active listening, empathy, and accountability when responding to clients.

• Proficiency in using computers, digital tools, and information-research resources.

• Strong logical reasoning skills for investigating issues, formulating hypotheses, and validating results.

• Practical experience with generative AI tools like ChatGPT, Gemini, Claude, or similar platforms.

• Ability to articulate a problem to AI with adequate context, pose follow-up inquiries, and assess the responses.

• Organizational capabilities to oversee multiple requests, document activities, and adhere to deadlines and commitments.

• Fundamental knowledge of document, spreadsheet, and collaboration tools such as Google Workspace or Microsoft Office.

• Discipline and effective communication skills to thrive in a remote work environment.

• Enthusiasm for learning about websites, digital marketing, automations, and emerging tools.

• Basic understanding of WordPress and Elementor for content updates and page layout tasks.

• A college degree is advantageous.

• Preferred: experience in providing technical support for websites or working in digital agencies.

• Preferred: basic familiarity with HTML, CSS, or JavaScript.

• Preferred: understanding of hosting, domains, DNS, FTP/SFTP, SSH, and web servers.

• Preferred: knowledge of browser diagnostic tools and the ability to interpret error messages.

• Preferred: experience with task management and time-tracking applications.

• Preferred: knowledge of low-code, no-code, or automation tools like n8n, Make, or Zapier.

• Preferred: basic understanding of APIs, webhooks, and JSON.

• Preferred: familiarity with RD Station, CRMs, or other digital marketing instruments.

• Preferred: basic knowledge of SEO, Google Search Console, and Google Analytics.

• Preferred: practical examples of utilizing AI to resolve issues, develop small solutions, or enhance tasks.

🏝️ Benefits

• Additional income through a referral program.

• Monthly bonus based on position.

• Increasing annual tenure bonus, with the first payment after completing two years with the company.

• Birthday day off, or a day off on a date of your choosing.

• Monthly home office allowance.

• Caju Card (VISA credit card) offering flexible meal and food benefits.

• Caju Mais: Conexa / Psicologia Viva.

• Wellhub for you and up to three family members.