Junior Support Analyst – Customer Service

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Manage support inquiries through phone, WhatsApp, and the ticketing system.

• Document details in the support system.

• Recognize basic issues.

• Execute simple, standardized procedures.

• Elevate more complicated requests to higher support tiers.

• Track the progress of support requests.

• Assist users on utilizing the system effectively.

• Refresh ticket information and related evidence.

• Become a part of Maxtrack’s support teams, contributing to an IoT-driven fleet management, logistics optimization, and vehicle tracking platform.

⛳️ Requirements

• Currently enrolled in or having earned a degree or qualification in Information Technology or a similar field.

• Proficient in Microsoft Excel at an intermediate level.

• Experience in customer service.

• 6 days on, 1 day off work schedule.

• Work hours: 7:00 a.m. to 2:40 p.m.

• University degree, as outlined in the education requirements of the posting.

🏝️ Benefits

• Medical insurance

• Pharmacy benefits

• Profit-sharing bonus (PLR)

• Life insurance

• Dental insurance

• Wellhub (previously Gympass)

• Meal allowance

• Education Incentive Program

• Company-provided mobile phone

• OnHappy (travel discount platform)

• Zenklub

• Remote work