Junior Support Analyst – Civil Engineering

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Assist customers through various support channels available.

• Develop detailed step-by-step articles for the knowledge base.

• Execute system tests to uncover errors and provide answers to potential inquiries.

• Engage in and conduct specific training sessions as required.

• Ensure an exceptional customer experience, consistently prioritizing customer success.

• Embrace a digital mindset, show curiosity towards emerging technologies, and explore how Artificial Intelligence can enhance processes, experiences, and outcomes.

• Contribute to the CROSS product with an emphasis on Prevision.

⛳️ Requirements

• A completed or ongoing degree in Civil Engineering, Industrial Engineering, Business Administration, or related disciplines.

• Prior experience in customer service within support settings.

• Familiarity with support platforms such as Freshdesk, Zendesk, or similar tools.

• Experience in technical documentation and content creation for knowledge bases.

• Understanding of or interest in Artificial Intelligence technologies, including tools, applications, and concepts.

🏝️ Benefits

• Meal allowance/Food allowance.

• Health and dental insurance.

• Home office allowance.

• Profit-Sharing and Results Program.

• Setup Kit voucher.

• Life insurance.

• Birthday day off.

• Health and well-being promotion program.

• Partnerships and discounts.

• Anywhere Office work model – 100% remote.