This is a fully remote position, open to applicants in Germany.

📋 Description

• Oversee and deliver initial responses for all managed accounts, including during non-office hours.

• Serve as the representative of the team across all accounts, ensuring seamless and precise handovers.

• Engage actively in community management and respond to inquiries.

• Relay topics to the appropriate specialist departments.

• Maintain the tone and brand voice unique to each respective brand.

• Categorize, document, and swiftly escalate critical comments in line with established guidelines.

• Recognize sentiment and identify pain points in comments and direct messages.

• Generate ideas for community initiatives such as Q&As and challenges.

• Keep track of trends, platform updates, and competitor activities.

• Conduct research on trends, target audiences, and content while contributing ideas to the team.

• Assist in content creation, including Stories, captions, short-form videos, and editing tasks.

• Schedule and publish content according to the editorial calendar.

• Gather KPIs, prepare reports, and extract initial insights.

⛳️ Requirements

• Exceptional language proficiency with the skill to write swiftly and accurately in the brand's tone of voice.

• Dependable and available during off-hours.

• Initial experience, such as through a working student role, internship, or personal social media channels.

• Familiarity with relevant social media platforms and their functionalities.

• A keen awareness of trends, content, and brand communication.

• Ability to remain composed when addressing challenging comments.

• Proficiency in Adobe Creative Cloud, Canva Teams, Premiere, or CapCut.

• Confident use of AI tools and a talent for identifying process improvement ideas.

🏝️ Benefits

• Flexible working hours.

• Opportunity for mobile working.

• Workations.

• Personalized professional development opportunities.

• Attendance at conferences.

• Company celebrations and team events.

• Access to WorkLifePortal to support mental and physical health.

• Company pension plan with employer contributions.

• JobRad bicycle leasing.

• Corporate benefits.

• Complimentary drinks, snacks, fruits, and muesli at the MAI offices.