Junior Service Delivery Manager

This is a fully remote position, open to applicants in Sweden.

📋 Description

• Assist in coordinating resources across various service teams.

• Aid in maintaining standardized methods and tool usage across accounts.

• Compile and organize detailed status reports for leadership and clients.

• Monitor billing, invoicing tasks, and basic financial forecasts.

• Log, assess, and track daily service requests, change requests, and technical assurance handovers.

• Oversee escalation logs and monitor the progress of Root Cause Analysis (RCA).

• Document problem reports in collaboration with technical teams.

• Keep accurate records for asset management requirements.

• Assist in account planning tasks to ensure compliance with internal policies and security standards.

• Schedule, organize, and prepare materials for regular service review meetings and internal operational syncs.

⛳️ Requirements

• A College or University degree in IT, Business Administration, Information Systems, or a related field (or equivalent entry-level coursework).

• A minimum of 2 years of practical experience in a corporate setting.

• Strong organizational skills.

• Basic familiarity with CRM or IT ticketing tools.

• Understanding of core IT concepts.

• Foundational knowledge of ITIL or project management principles is advantageous.

• Excellent written and verbal communication skills in English and the local language as required.

• A strong desire to learn about client accounts, business contexts, and operational workflows in a dynamic environment.

🏝️ Benefits

• An equal opportunity employer dedicated to fostering diversity and an inclusive environment.

• Reasonable adjustments and support provided during the recruitment process.