Junior Project & Service Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• Assist in the management of project and service contracts, progressively taking charge of specific workstreams.

• Collaborate on business-related topics such as efforts, budgets, and invoicing.

• Facilitate the delivery of services in compliance with contracts alongside IT specialists.

• Undergo structured onboarding to familiarize with the respective customer environments.

• Aid in quality assurance and the continuous development of services based on SLA and KPI expectations.

• Play a role in coordination and communication during escalation scenarios.

• Recognize and implement opportunities for enhancement as part of Continual Service Improvement.

• Assist in the transition of new or modified services—from the planning stage to the handover to operations.

• Support modifications to customer requests, such as service scope, timelines, and documentation, in line with established standards.

• Act as the liaison between customers and the Project & Service team.

• Organize tasks and gradually take on coordination and alignment responsibilities.

⛳️ Requirements

• Preferably, some initial experience in a project or service environment, such as IT services, operations, PMO, service desk, or customer success.

• Career changers possessing relevant skills and a desire to learn are also encouraged to apply.

• Basic understanding of ITIL/ITSM processes is desirable.

• Initial familiarity with IT operations, ticketing, and workflow processes (Incident, Problem, and Change).

• Experience with Jira and/or Confluence is beneficial.

• Some prior experience with project work is preferred.

• Ideally, knowledge of either traditional or agile methodologies.

• An interest in emerging technologies, digital products, and current IT trends.

• Capability to gather and analyze requirements systematically and convert them into appropriate solutions.

• A calm, solution-focused, and service-oriented mindset in complex situations.

• Friendly and confident demeanor with clear, structured communication skills.

• Proficient written and verbal communication in German.

• Good written and spoken English skills.

• A strong sense of teamwork, responsibility, and active engagement.

🏝️ Benefits

• Up to 100% remote work available for all employees.

• 30 vacation days provided.

• Flexible working hours with no core time requirements.

• Opportunities for part-time work.

• Option for a company car for everyone.

• JobRad program with a subsidy from Provectus.

• Commuter subsidy for the Deutschlandticket for employees in and around Munich.

• BahnCard 50 for colleagues who travel frequently.

• Christmas bonus included.

• 20% subsidy available for company pension plans.

• Sports and wellness benefits via EGYM Wellpass.

• Discounts on a variety of brands through Corporate Benefits.

• Provision of a laptop and smartphone for personal use as well.

• Home office equipment provided.

• Transparent and individualized career development models.

• Pathways for both management and specialist careers.

• Opportunities for training and professional development.

• Onboarding buddies assigned for support.

• Mentoring program available.

• Trainee program offered.

• Financial support for after-work activities.

• Game nights and team events organized regularly.

• Company-wide celebrations held.

• Barbecues on our beautiful terrace.

• Gaming sessions in the Provectus lounge.

• A LEGO corner available in the office.