Junior Ops Manager

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Oversee the daily operations of campaigns within the US/CAN markets.

• Collaborate closely with local teams to ensure the successful execution of campaigns as planned.

• Track campaign timelines, operational needs, and essential deliverables.

• Ensure that operational activities are completed on schedule and within the specified budget.

• Manage logistics across cities, ensuring teams have the necessary resources for effective operations.

• Supervise inventory requirements and coordinate replenishment as necessary.

• Identify operational challenges and collaborate with relevant teams to resolve them swiftly.

• Assist in launching new markets and campaigns.

• Monitor key operational KPIs and ensure timely and accurate data collection.

• Maintain and refresh operational dashboards and trackers utilizing Google Sheets.

• Evaluate campaign performance and pinpoint opportunities for enhancing productivity and minimizing costs.

• Facilitate campaign optimization by recognizing trends, challenges, and areas for advancement.

• Prepare regular updates on performance and campaign summaries for internal stakeholders.

• Leverage data to aid operational decision-making and improvements in processes.

• Coordinate and assist field teams across various US/CAN markets.

• Provide continuous guidance and operational support to team members and new hires.

• Foster strong working relationships with Operations, Customer Success, HR, and other internal departments.

• Regularly communicate with clients, offering clear updates on campaign performance and operational status.

• Collaborate with the Customer Success team to address customer-related operational needs.

• Work closely with Legal and other internal teams to ensure compliance in operational activities.

• Seek opportunities to enhance operational processes, communication, and workflows.

• Take ownership of operational projects from the planning phase through to execution.

• Collaborate with senior management on operational planning and enhancements.

• Assist in the development and implementation of new tools and processes.

• Work alongside the Technology team to communicate operational needs and facilitate the deployment of new solutions.

• Support recruitment and onboarding efforts for operational team members when necessary.

⛳️ Requirements

• 1–3 years of experience in operations, project coordination, management, or a related field.

• Prior experience in a startup or scale-up environment is preferred.

• Proficient in both written and spoken English.

• Strong expertise in Google Sheets/Google Spreadsheets; knowledge of SQL is an advantage.

• Excellent analytical and problem-solving abilities.

• Keen attention to detail and capability to work with data and operational metrics.

• Exceptional organizational and time-management skills.

• Entrepreneurial mindset with a strong sense of ownership and initiative.

• Ability to thrive in a fast-paced environment while managing multiple priorities.

• Strong communication and relationship-building abilities.

• Capable of effective collaboration with internal teams, external partners, and clients.

• Comfortable working independently and taking charge of projects from planning to execution.

• Eagerness to learn, adapt, and embrace new responsibilities as the company expands.

🏝️ Benefits

• Monthly salary in USD plus an annual bonus.

• Opportunity for rapid advancement within the company for high achievers.

• Work within a highly successful bootstrapped company, free from investors.

• Flexible PTO (10 days).