Junior Onboarding Customer Success Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• Provide guidance to healthcare professionals as they embark on their careers using the career platform.

• Assist healthcare professionals during their initial steps and throughout the onboarding process.

• Collect the needs and requirements of healthcare professionals.

• Help with platform utilization and ensure profiles are complete and appropriate.

• Respond to inquiries regarding the career platform, application procedures, and subsequent steps.

• Ensure that all essential information and documents are accurate and accessible.

• Engage proactively with healthcare professionals on a consistent basis.

• Record relevant information and maintain up-to-date profiles and data.

• Contribute to enhancing the onboarding processes.

⛳️ Requirements

• Exceptional communication skills and a strong sense of empathy.

• High level of customer orientation.

• Outstanding organizational skills coupled with a structured work approach.

• Proactive attitude with a solution-focused mindset.

• Proficiency in digital tools.

• Comfortable using CRM systems, Slack, and Zoom.

• Ability to collaborate effectively within a team.

• Eagerness to learn.

• No previous professional experience in this field is necessary.

• Proficiency in German at C2 level, validated through a CV or relevant certifications.

• Willingness to engage in negotiations with decision-makers on both the customer and candidate sides.

🏝️ Benefits

• Permanent employment contract.

• Six-month probation period.

• 40 hours of work per week.

• 27 days of annual leave.

• Fully remote work after a two-week onboarding phase.

• Uncapped commission in addition to the base salary.

• Structured onboarding and personal assistance from experienced colleagues.

• Unlimited opportunities for development and career advancement.

• Provision of a laptop, monitor, and headset.

• Access to Slack, Zoom, and a tailored CRM system.

• Regular team-building and networking events.

• Complimentary refreshments including coffee, drinks, snacks, and fruit.

• Personalized snack orders through a weekly REWE order.

• Pizza and beer offered on Fridays.

• Pet-friendly office environment.

• State-of-the-art office located in Berlin.