Junior IT Support Specialist

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Manage routine IT support requests, such as account setups, password resets, permissions, and platform access.

• Diagnose common account and system issues, escalating more complex problems when necessary.

• Conduct regular system and data audits to identify discrepancies and ensure accuracy.

• Collaborate with facility managers to find missing information and resolve data-related issues.

• Update systems and tracking documents with confirmed changes and audit results.

• Adhere to established IT processes, security protocols, and documentation standards.

• Assist users and ensure the accuracy of systems and facility data.

⛳️ Requirements

• Experience in customer service, help desk, or IT support is advantageous.

• Open to learning new software and adept at navigating multiple platforms.

• Detail-oriented and dependable, with the capability to manage various tasks simultaneously.

• Strong and confident written and verbal communication skills.

• Comfortable interacting with facility managers, vendors, and internal teams.

• Basic proficiency in Microsoft 365 is preferred.

• Problem-solving attitude with a willingness to ask questions, investigate, and learn.

🏝️ Benefits

• Remote work with the flexibility to operate from wherever you perform best.

• Hands-on experience to develop practical IT support, troubleshooting, and systems skills.

• Exposure to various platforms and real-world IT service operations.

• Primarily a Monday–Friday schedule, with occasional evenings or weekends as needed.

• 23 days off annually: 15 regular paid days, 3 national holidays, and 5 sick leave days if required.

• Competitive USD compensation.