Junior IT Support Specialist

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Manage routine IT support inquiries, including account creation, password resets, access permissions, and platform access.

• Diagnose common account and system issues, escalating complex problems when necessary.

• Conduct regular system and data audits to identify discrepancies and ensure information accuracy.

• Collaborate with facility managers to retrieve missing information and address data-related issues.

• Update systems and tracking documents with confirmed changes and findings from audits.

• Adhere to established IT protocols, security policies, and documentation standards.

• Assist users while ensuring the accuracy of systems and facility data.

⛳️ Requirements

• Experience in customer service, help desk, or IT support is beneficial.

• Willingness to learn new software and navigate various platforms comfortably.

• Detail-oriented and dependable, with the ability to juggle multiple tasks effectively.

• Strong and confident written and verbal communication skills.

• Comfortable collaborating with facility managers, vendors, and internal teams.

• Basic skills in Microsoft 365 are preferred.

• Possess a problem-solving attitude and a willingness to inquire, investigate, and learn.

🏝️ Benefits

• Remote work with the flexibility to perform from your preferred location.

• 23 days of annual leave: 15 regular paid days, 3 national holidays, and 5 sick leave days if necessary.

• Competitive USD compensation.

• Primarily a Monday–Friday schedule, with occasional evenings or weekends as required.

• Practical opportunity to gain hands-on experience in IT support, troubleshooting, and systems management.

• Exposure to diverse platforms and real-world IT service operations.