Junior IT Specialist

This is a fully remote position, open to applicants in Ukraine.

📋 Description

• Deliver Windows support and perform routine administration utilizing PowerShell, command-line tools, and Remote Desktop.

• Adhere to established procedures, confirm outcomes, and communicate progress, obstacles, and results clearly.

• Record every task, detailing actions taken, outcomes achieved, and supporting documentation.

• Leverage AI assistants to investigate problems, compose and evaluate scripts, and draft responses, ensuring the validity of output before application.

• Comply with security protocols, utilize only necessary access, safeguard credentials, back up data prior to modifications, and consult with Security before altering security settings.

• Monitor technical issues until resolution, including during weekend shifts, while following documented procedures and escalating when guidance or approval is required.

• Contribute to the development of practical tools and automation for executive projects, gaining proficiency in Claude and other necessary tools.

• Provide direct IT support for a US-based executive’s technical environment.

• Complete the hiring process: initial recruiter call, internal interview, and offer stage.

⛳️ Requirements

• A minimum of 1 year of professional, hands-on experience in IT support, help desk, IT operations, or a related technical role.

• Proficient knowledge of Windows and PowerShell, including executing commands, interpreting outputs, and accurately reporting results.

• Capability to read and assess basic Python or PowerShell scripts.

• Upper-Intermediate proficiency in English, with the ability to provide clear updates regarding completed tasks, results, and outstanding issues.

• Proven ability to follow written procedures, document work precisely, and report issues or obstacles clearly.

• Understanding of fundamental security practices, including least-privilege access, secure handling of credentials, and data backup prior to changes.

• Strong attention to detail, accuracy, and good judgment to seek assistance when necessary.

• Ability to quickly learn new tools and systems, including the AWS console and macOS settings.

• Desirable: experience with AWS, Azure, or Google Cloud consoles.

• Desirable: basic networking knowledge, encompassing IP addresses, DNS, and VPNs.

• Desirable: basic scripting skills in PowerShell, Python, or JavaScript.

• Desirable: experience with Jira or similar ticketing systems.

• Desirable: familiarity with macOS, including System Settings, privacy permissions, and Terminal.

• Desirable: foundational knowledge of Linux (Ubuntu).

• Desirable: experience in supporting executives or VIP users.

• Desirable: familiarity with backup tools such as MSP360 or CloudBerry.

• CV submitted in English.

🏝️ Benefits

• Engage with real-world technical challenges across executive projects, gaining practical experience in Windows administration, PowerShell, and cloud technologies.

• Develop practical AI skills by utilizing Claude in daily tasks.

• Enjoy a remote-first work arrangement.

• Contractor opportunity.