Junior IT Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Deliver Windows support and perform routine administration tasks utilizing PowerShell, command-line utilities, and Remote Desktop connections.

• Adhere to established procedures, validate outcomes, and communicate progress, obstacles, and results effectively.

• Record each task comprehensively, detailing actions taken, results achieved, and any supporting documentation.

• Leverage AI tools to investigate problems, compose and review scripts, and draft responses, ensuring the accuracy of outputs prior to implementation.

• Comply with security protocols, use only necessary access, safeguard credentials, perform backups before making alterations, and consult with the Security team before modifying security configurations.

• Monitor technical issues until resolution, including during weekend shifts, while working within documented procedures and escalating when guidance or approval is necessary.

• Contribute to the development of practical tools and automation for executive projects, gaining proficiency in using Claude and other relevant tools as required.

⛳️ Requirements

• A minimum of 1 year of professional, hands-on experience in IT support, help desk, IT operations, or a related technical position.

• Proficient understanding of Windows and PowerShell, encompassing command execution, output interpretation, and accurate result reporting.

• Capability to read and review basic scripts written in Python or PowerShell.

• Upper-Intermediate proficiency in English, enabling clear communication of updates on completed tasks, results, and pending issues.

• Ability to follow written instructions, document work with precision, and clearly report issues or obstacles encountered.

• Knowledge of fundamental security practices, including least-privilege access, secure credential handling, and pre-change backups.

• Strong attention to detail, commitment to accuracy, and the judgment to seek assistance when necessary.

• Quick adaptability to new tools and systems, including the AWS console and macOS settings.

• Experience with AWS, Azure, or Google Cloud platforms.

• Basic understanding of networking concepts, including IP addresses, DNS, and VPNs.

• Foundational scripting abilities in PowerShell, Python, or JavaScript.

• Familiarity with Jira or similar ticketing systems.

• Knowledge of macOS, including System Settings, privacy permissions, and Terminal operations.

• Basic understanding of Linux (Ubuntu).

• Experience providing support to executives or VIP users.

• Familiarity with backup solutions such as MSP360 or CloudBerry.

🏝️ Benefits

• Engage with real-world technical challenges across executive projects, gaining practical experience in Windows administration, PowerShell, and cloud technologies.

• Develop practical AI skills through the use of Claude in daily operations.

• Enjoy a remote-first work arrangement.