Intermediate IT Specialist

This is a fully remote position, open to applicants in Brazil, +2 more countries.

📋 Description

• Develop, manage, maintain, and troubleshoot services for the executive’s current projects.

• Manage AWS resources and services, including EC2, S3, IAM, Systems Manager, and billing notifications.

• Oversee Google Workspace, 1Password, and various other SaaS platforms.

• Set up and resolve issues related to network and remote-access tools, including VPNs, proxies, RDP, DNS, and email configurations.

• Administer and troubleshoot endpoint management solutions such as ManageEngine and SentinelOne.

• Read and debug Python scripts while utilizing Git for code management and issue investigation.

• Handle technical tasks autonomously from initial investigation through to resolution.

• Leverage AI assistants to troubleshoot issues, write scripts, and prepare responses, ensuring to validate output prior to use.

• Mentor Junior IT Specialists to ensure proper task completion.

• Collaborate directly with the executive and Security team, providing updates, discussing technical trade-offs, and securing approval for sensitive modifications.

• Keep precise records of tasks, including actions taken, results achieved, and unresolved issues.

• Adhere to security protocols, safeguard credentials, implement least-privilege access, back up data before modifications, and consult Security prior to altering security settings.

⛳️ Requirements

• A minimum of 3 years of practical experience in IT, systems administration, software development, DevOps, or a similar technical role.

• Proficient in Windows administration using PowerShell, including services, scheduled tasks, registry, firewall, Windows Update, and Defender.

• Proven hands-on experience with Python for writing, debugging, and maintaining scripts.

• Familiarity with Linux systems.

• Experience in AWS administration, including EC2, IAM, S3, Systems Manager, Service Quotas, budgeting, and billing alerts.

• Understanding of IAM roles, users, JSON policies, and least-privilege access principles.

• Experience resolving connectivity and remote-access problems.

• Knowledge of DNS and email records (SPF, DKIM, and DMARC).

• Experience administering Google Workspace, including mail routing, group management, shared drives, and third-party application access.

• Familiarity with password management tools like 1Password, including vaults, service accounts, and CLI utilities.

• Experience with Mobile Device Management (MDM) and Endpoint Detection and Response (EDR) tools such as ManageEngine and SentinelOne.

• Proficient in using Git for code management and issue resolution.

• Upper-Intermediate level of English proficiency.

• Strong adherence to security practices, including least-privilege access and safe handling of credentials, as well as backing up data before making changes.

• Ability to accurately document work, follow written procedures, and escalate issues as necessary.

• Good judgment in managing sensitive changes, obtaining necessary approvals, and clearly explaining trade-offs.

• Excellent communication skills with a calm demeanor and patience when interacting with executive stakeholders.

🏝️ Benefits

• Contractor engagement.

• Remote-first work setup.

• Opportunity to develop and manage services for a US-based executive.

• Hands-on technical involvement across Python, Linux, AWS, networking, and AI tools like Claude.

• Chance to mentor Junior IT Specialists.

• Exposure to a global team spanning over 55 countries and five continents.