EV Technical Support Specialist

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Deliver first-level technical assistance for electric vehicle charging solutions and associated services.

• Support customers before and after their purchase via phone, live chat, and email.

• Diagnose underlying issues and guide customers through the troubleshooting process.

• Manage customer inquiries from the initial contact to resolution or appropriate escalation.

• Provide updates on orders and clarify changes or issues impacting those orders.

• Keep up-to-date with product features, support protocols, and customer service standards.

• Record customer interactions and highlight recurring problems.

• Relay valuable customer feedback to the relevant team.

• Work collaboratively with colleagues and management while effectively handling multiple inquiries.

⛳️ Requirements

• Prior experience in technical support, technical customer service, or a comparable customer-facing position.

• Familiarity with electric vehicles, EV charging infrastructure, automotive systems, or vehicle upkeep and repairs.

• Excellent verbal and written communication capabilities.

• Patient and customer-oriented approach to conveying technical details.

• Strong problem-solving and critical-thinking abilities for troubleshooting tasks.

• Exceptional organizational skills and keen attention to detail.

• Capability to juggle multiple responsibilities while ensuring accurate record-keeping.

• Basic proficiency in Microsoft Office applications and customer support systems.

• Ability to work autonomously, adhere to established procedures, and cooperate with a remote team.

• Willingness to adhere to scheduled shifts and accommodate weekend work if necessary.

• Bilingual proficiency in Spanish and English is preferred.

• Must own a Windows 11 PC; Mac computers are not supported.

• Minimum of 16 GB RAM required.

• Dual monitor setup is necessary.

• Webcam and wired USB headset with a microphone are required.

• i5 processor or higher is necessary.

• Reliable and secure home internet connection with a minimum speed of 20 Mbps.

• Wired Ethernet connection from router to computer; Wi-Fi-only connections, mobile hotspots, and other unreliable connections are not acceptable.

• Backup power solution is required.

• A quiet and private workspace is necessary.

• Familiarity with Microsoft Teams / Office 365.

• Strong written and verbal communication skills in English.

• Resume must be submitted in English.

• Successful completion of a relevant background check may be required.

🏝️ Benefits

• Paid training provided.

• Weekly pay in arrears.

• Opportunity to work remotely from Mexico.