Junior Implementation Analyst – Customer Success

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Facilitate the onboarding process for new clients and partners through a business diagnosis and collaborative definition of initial objectives.

• Create strategies to meet clients’ goals and ensure early success milestones using RD Station tools.

• Encourage clients and partners to become self-sufficient in using the tools, while monitoring usage indicators during implementation.

• Guarantee client satisfaction by serving as a liaison among product, sales, and support teams to address any issues.

• Assist clients and partners with tool configuration by conducting meetings with a flexible approach.

• Oversee multiple implementation projects at once, coordinating schedules and addressing any objections.

• Aid in generating initial value and promoting ongoing usage of the RD Station platforms.

⛳️ Requirements

• Prior experience in Customer Success within B2B SaaS companies, particularly in Implementation/Onboarding roles.

• Practical understanding of Customer Success metrics, including indicators specific to implementation.

• Excellent time management skills with a background in handling several implementation projects concurrently.

• Strong adaptive communication skills.

• Empathetic listening abilities, teaching skills, and resilience in addressing challenges.

• Plus: experience or coursework in Digital Marketing.

• Plus: familiarity with agile methodologies (Scrum, Kanban) or project management.

• Plus: negotiation skills with customers.

• Plus: experience with RD Station Marketing, RD Station CRM, or RD Conversas.

• This is an affirmative action position for individuals with disabilities.

🏝️ Benefits

• Comprehensive Well-Being program, offering actions and benefits related to Emotional, Financial, Physical, Occupational, and Social pillars.

• A continuous learning environment promoting career development.

• Access to advanced information management tools.

• Training focused on customer service skills and contemporary Implementation Success Management practices.

• A culture that values diversity, inclusion, support, and belonging.