Junior Field Services Technician

This is a fully remote position, open to applicants in New Jersey, +1 more state.

📋 Description

• Assist in conducting site surveys, preparing sites, installing equipment, and deploying systems under the guidance of senior personnel.

• Aid in the transition of VCS systems from outdated voice platforms to advanced systems.

• Provide support for the decommissioning and removal of outdated voice communication systems.

• Conduct basic system testing and validation related to power, equipment connections, cabling, connectivity, installation, and site specifications.

• Help with the maintenance, troubleshooting, and repair of VCS and related telecommunications/IT infrastructure.

• Utilize diagnostic tools and established protocols to identify issues with voice, network, and hardware.

• Assist in performing preventive maintenance and conducting system health checks.

• Support on-site customer assistance and provide basic guidance or orientation for end-users.

• Maintain technical documentation, service reports, installation records, and cutover documentation diligently.

• Adhere to safety protocols, site security requirements, and operational procedures.

• Collaborate effectively with senior field technicians, engineers, program teams, and other technical staff.

• Escalate complex technical challenges and contribute to troubleshooting and resolution efforts.

• Develop skills in VCS systems, telecommunications equipment, testing protocols, and field deployment processes.

• Assist in testing activities at the FAA WJHTC in New Jersey, VCS vendor locations, and Washington Labs in Maryland.

• Support FAA VCS ATC cutovers as a paired, non-lead technician.

⛳️ Requirements

• Must be a US Citizen with the capacity to obtain and maintain a Public Trust Clearance.

• Requires 2 years of experience with a BS; 0 years with an MS; 4 years with an AS; or 6 years in place of a degree.

• Familiarity with Voice Communication Switch (VCS) systems, telecommunications systems, or similar voice/network technologies is essential.

• Previous exposure to system cutovers, migrations, installations, or technology refresh initiatives is preferred.

• Basic understanding of telecommunications infrastructure is required.

• Fundamental knowledge of VoIP technologies is necessary.

• Basic knowledge of cabling and connectivity is essential.

• Understanding of power and equipment validation is required.

• Basic knowledge of networked voice systems is necessary.

• Must possess basic troubleshooting and diagnostic skills.

• Experience with basic testing equipment and diagnostic tools in technical or field settings is essential.

• Ability to learn and adhere to established procedures in environments where system uptime and reliability are critical.

• Strong problem-solving and troubleshooting abilities are required.

• Excellent customer service and communication skills are necessary.

• Must be able to work independently while knowing when to seek assistance or escalate issues.

• Strong attention to detail and the ability to follow technical procedures is required.

• Capability to accurately document work performed, issues identified, and resolutions achieved is essential.

• Good time management skills and the ability to support deployment and installation timelines are necessary.

• Team-oriented mindset with the ability to collaborate with technicians, engineers, and other technical personnel is required.

• Willingness to learn new systems and technologies is essential.

• Must be prepared for extensive travel, up to 95%.

🏝️ Benefits

• Potential eligibility for overtime compensation.

• Potential eligibility for shift differentials.

• Potential eligibility for a discretionary bonus.