Junior Field Applications Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Take the lead in on-site deployments and installations of industrial automation software at client locations.

• Set up and resolve issues related to OT network connectivity, infrastructure, and integration with current industrial systems.

• Ensure that deployments comply with the Purdue security framework and adhere to best practices for OT network security.

• Address challenges related to PLC vendor software, industrial communication, and integration.

• Act as the main technical liaison for clients, offering troubleshooting assistance and ongoing technical support.

• Identify and resolve problems related to software, hardware, networking, and backup processes.

• Collaborate with Product and Engineering teams to tackle intricate technical challenges and meet customer-specific integration needs.

• Facilitate customer training sessions, technical workshops, and on-site enablement activities.

• Assist in technical discovery, product demonstrations, and pilot deployments for potential clients.

• Offer insights on secure OT network access, system reliability, and best practices for backup and recovery.

• Keep technical documentation, troubleshooting manuals, and deployment procedures up to date.

• Work collaboratively with Customer Success, Support, Sales, and Engineering teams to ensure successful deployments and high levels of customer satisfaction.

⛳️ Requirements

• A minimum of 3 years of experience in Field Applications Engineering, Controls Engineering, Technical Support, or a comparable customer-facing role.

• Practical experience in deploying and installing software on-site at industrial customer facilities.

• Extensive experience with OT networking and network deployment, covering connectivity, segmentation, and secure access; familiarity with the Purdue model is essential.

• Hands-on experience with PLCs, HMIs, and industrial automation systems, including troubleshooting vendor software like Rockwell Studio 5000 or Siemens TIA Portal.

• Strong troubleshooting abilities across controls, software, hardware, and network systems; knowledge of industrial communication protocols is a plus.

• Proficiency in Python, SQL, or another programming or scripting language.

• Ability to communicate clearly with both technical and non-technical stakeholders; capable of collaborating across Controls, IT, Cybersecurity, and Engineering teams.

• Exceptional written and verbal communication skills in English.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and continuous learning.

• Flexible work arrangements and a supportive work environment.