Junior Customer Support Professional – 12 Month Contract

This is a fully remote position, open to applicants in Ireland.

📋 Description

• Manage a substantial volume of emails, reports, and reviews with efficiency and professionalism.

• Deliver quick, precise, and courteous responses across Daft.ie, DoneDeal.ie, Adverts.ie, and Gumtree.ie.

• Investigate the underlying causes of inquiries and complaints.

• Identify trends and escalate concerns to the developer and trust teams when necessary.

• Effectively prioritize time among various request types.

• Monitor platforms for fraudulent activities and report observations.

• Address technical inquiries and adhere to processes for issue resolution.

• Develop a comprehensive understanding of the product and platform to better serve users.

⛳️ Requirements

• Minimum of 2 years' experience in a customer service position.

• Exceptional written and verbal communication skills in English.

• Strong attention to detail and ability to recognize patterns.

• Excellent time management skills and the capability to work independently.

• Comfortable in clearly flagging issues to the broader team.

• Experience with Zendesk is an advantage.

• Availability to work on Fridays, Saturdays, and Sundays each week.

• Must be currently residing in Ireland with full working rights.

🏝️ Benefits

• Part-time, 12-month contract.

• Option for remote or home working.

• Access to a centrally located office in Dublin.

• Opportunities for focused career development, growth, and progression.

• A supportive culture where employees are valued and heard.

• Chances to engage in enjoyable activities, learn, and feel appreciated.