Junior Customer Success Specialist – Digital Marketing

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Coordinate and monitor production timelines, particularly those associated with Creative requests.

• Develop, update, and oversee tasks in ClickUp, ensuring clarity in briefings, accountability, and deadlines.

• Assist in organizing briefings by collecting the necessary information to fulfill requests.

• Manage the production workflow for materials, from the initial request to approval and finalization.

• Centralize and distribute feedback, revision requests, and approvals efficiently.

• Follow up with internal teams regarding pending items and progress on deliveries.

• Maintain up-to-date schedules, request trackers, and documentation.

• Monitor deadlines and identify potential delays, obstacles, or needs for alignment.

• Assist with client communication related to operations, including information requests, approval tracking, and status updates.

• Help organize meetings, document decisions, and follow up on subsequent actions.

• Support the Customer Success team by aggregating information and monitoring operational routines.

⛳️ Requirements

• Exceptional organizational abilities and meticulous attention to detail.

• Strong written and verbal communication capabilities.

• Proactive approach and a significant sense of ownership.

• Capability to handle multiple requests at the same time.

• Comfortable collaborating with various teams.

• Knowledge of task management tools and spreadsheets.

• Interest in digital marketing, advertising, and communications.

• Familiarity with ClickUp is a plus.

• Prior experience in advertising or digital marketing agencies is beneficial.

• Understanding of creative production processes and project management is advantageous.

• Basic knowledge of paid media, SEO, and other digital marketing fields is a plus.

• Previous experience in customer service or client relationship management is an advantage.

🏝️ Benefits

• Opportunity for professional growth and development.

• Collaborative and dynamic work environment.

• Access to cutting-edge tools and technologies.

• Flexible work arrangements.