Junior Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish dependable relationships with customers to understand their operations and future aspirations.

• Guide and assist new customers through the processes of implementation, onboarding, and training.

• Provide support to existing customers by addressing inquiries, showcasing new features, and conducting Quarterly Business Reviews.

• Contribute to support resources, including in-product guides, webinars, and the Help Center.

• Work in conjunction with other departments to incorporate customer feedback into the product roadmap and overall strategy.

• Recognize opportunities for expansion and referrals, devising innovative methods to pursue them.

• Monitor customer success metrics such as churn rate, time to first value, and net promoter score.

• Test new strategies, tools, and AI solutions to enhance customer efficiency.

• Maintain a focus on delivering exceptional customer experiences.

⛳️ Requirements

• Proven experience in working with customers or clients.

• Background in a startup, entrepreneurial, or self-directed environment.

• Resourceful, adaptable, and comfortable navigating uncertainty.

• Self-motivated, goal-oriented, and capable of working independently.

• Ability to think strategically and creatively.

• Strong skills in building relationships.

• Familiarity with AI and automation tools; an eagerness to explore technology and experiment.

• Openness to learning and aiding others in their learning journeys.

• Excellent written and verbal communication abilities.

• Availability to work US business hours, primarily in Pacific Time (PT), with flexibility to support customers across PT, MT, and CT.

• Candidates must reside outside the United States.

🏝️ Benefits

• Unlimited PTO policy – Most employees take 3-4 weeks off, in addition to major holidays, plus a company-wide week off in December.

• Social opportunities – Regular coffee chats, games, storytelling sessions, house tours (if comfortable), and more to foster connections.

• Comprehensive health insurance for US employees and their families.

• Equity offered in all full-time positions.

• An opportunity to influence how businesses globally operate through the future of no-code automation.