Junior Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish trusted relationships with clients to understand their operations and aspirations.

• Strategically guide new clients through the processes of implementation, onboarding, and training.

• Assist current clients by addressing inquiries, showcasing new features, and conducting Quarterly Business Reviews.

• Contribute to customer support resources, such as in-product guides, webinars, and the Help Center.

• Work alongside other departments to incorporate customer feedback into product development and strategy.

• Identify opportunities for growth and referrals, devising innovative approaches to leverage them.

• Monitor customer success indicators including churn rate, time to first value, and net promoter score.

• Support customers in the adoption of Dash, the AI coworker for browsers and Slack, in conjunction with Process Street workflows.

• Experiment with emerging tools and AI solutions to enhance customer support and boost personal productivity.

• Always prioritize the value of Delighting Customers.

⛳️ Requirements

• Proven experience in customer or client-facing roles.

• Background in a startup, entrepreneurial, or DIY environment.

• Resourceful, adaptable, and comfortable navigating uncertainty.

• Self-motivated individual focused on achieving goals and capable of working independently.

• Ability to think strategically and solve problems creatively.

• Genuine passion for fostering customer relationships.

• Familiarity with AI and automation tools; a keen interest in technology and a readiness to experiment.

• Enthusiasm for learning and assisting others in their learning journey.

• Exceptional written and verbal communication skills.

• Availability to work during US business hours, primarily Pacific Time, with flexibility to accommodate Mountain and Central Time clients.

• Must reside outside of the United States.

🏝️ Benefits

• Unlimited PTO policy – Most employees take 3-4 weeks off, in addition to major holidays, and enjoy a company-wide week off in December.

• Social opportunities – Regular coffee chats, games, storytelling sessions, house tours (if you're comfortable), and more to foster connections.

• Comprehensive health insurance for US employees and their families.

• Equity offered for all full-time positions.

• Chance to influence how companies globally operate through the future of no-code automation.