Junior Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Foster trusted relationships with customers, understanding their operations and aspirations.

• Strategize and assist new customers during implementation, onboarding, and training processes.

• Provide support to existing customers by addressing inquiries, showcasing new features, and conducting Quarterly Business Reviews.

• Contribute to support resources, including in-product guides, webinars, and the Help Center.

• Collaborate with various departments to integrate customer feedback into the product development roadmap and strategy.

• Identify opportunities for expansion and referrals, and create innovative approaches to capitalize on them.

• Monitor customer success metrics such as churn, time to first value, and net promoter score.

• Explore new strategies, tools, and AI to enhance customer productivity.

• Uphold the company's core value of Delighting Customers in all aspects of work.

⛳️ Requirements

• Proven experience working directly with customers or clients.

• Background in a startup, entrepreneurial, or DIY setting.

• Resourceful, adaptable, and comfortable navigating ambiguity.

• Self-motivated individual focused on achieving goals rather than merely completing tasks.

• Possess strategic and creative thinking abilities.

• Capable of establishing strong customer relationships.

• Familiarity with AI and automation tools; a strong curiosity about technology and a willingness to experiment.

• Enthusiasm for learning and assisting others in their learning journey.

• Exceptional written and verbal communication skills.

• Availability to work during US business hours, primarily Pacific Time (PT), with flexibility to support customers in PT, MT, and CT.

• Must reside outside of the United States.

🏝️ Benefits

• Unlimited PTO policy – Most employees take 3-4 weeks off, in addition to major holidays and a company-wide week off in December.

• Opportunities for social interactions – Regular coffee chats, games, storytelling, house tours (if comfortable), and more to foster connections.

• Comprehensive health insurance coverage for US employees and their families.

• Equity offered for all full-time positions.

• An opportunity to influence how companies globally operate through the advancement of no-code automation.