Junior Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish trusted connections with customers to understand their operations and aspirations.

• Strategically guide new clients through the processes of implementation, onboarding, and training.

• Assist current customers by addressing inquiries, showcasing new features, and conducting Quarterly Business Reviews.

• Play a role in developing support resources such as in-product guides, webinars, and the Help Center.

• Work collaboratively with various departments to ensure the customer perspective informs the product roadmap and strategy.

• Recognize opportunities for expansion and referrals, and create innovative strategies to capitalize on them.

• Monitor customer success metrics including churn rate, time to first value, and net promoter score.

• Test new strategies, tools, and AI to enhance customer efficiency.

• Maintain a focus on delivering exceptional customer experiences.

⛳️ Requirements

• Proven experience working with customers or clients.

• Background in a startup, entrepreneurial, or DIY environment.

• Resourceful, adaptable, and comfortable navigating uncertainty.

• Self-motivated individual driven by objectives rather than mere tasks.

• Strong strategic and creative thinking abilities.

• Genuine passion for fostering customer relationships.

• Familiarity with AI and automation tools; an inquisitive nature about technology and a willingness to explore.

• Desire to learn and assist others in their learning journeys.

• Exceptional written and verbal communication skills.

• Availability to work US business hours, primarily in Pacific Time (PT), with flexibility to assist customers across PT, MT, and CT.

• Must reside outside of the United States.

🏝️ Benefits

• Unlimited PTO policy – Most employees take 3-4 weeks off, in addition to major holidays, and enjoy a company-wide week off in December.

• Social engagement opportunities – Regular coffee chats, games, storytelling sessions, and house tours (if you are comfortable) to foster connections.

• Comprehensive health insurance for US employees and their families.

• Equity participation for all full-time positions.

• Opportunity to influence how companies globally operate through the future of no-code automation.