Junior Customer Success Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• Take ownership of and oversee a portfolio primarily consisting of SMB clients

• Collaborate with clients to comprehend their strategic objectives, priorities, and desired business results

• Develop and implement success plans along with key performance indicators for customers

• Manage customer relationships after implementation

• Foster product utilization and ensure customer retention, growth, and success

• Utilize customer data to prioritize accounts and proactively resolve issues

• Interact with VPs, Directors, and stakeholders in Communications, HR, IT, Operations, and Frontline functions

• Partner with Account Managers to create joint customer success strategies and identify opportunities for expansion

• Work alongside Sales, Product, Engineering, Marketing, and Operations teams to meet customer needs

• Demonstrate to customers how to maximize the value of LumApps and Beekeeper products

⛳️ Requirements

• Proven experience in Customer Success, Consulting, Project Management, or Account Management within a SaaS context is highly advantageous

• A natural curiosity and a commitment to continuous learning

• Skilled at posing insightful questions and identifying fundamental issues

• Excellent communication and active listening abilities

• Capable of simplifying complex ideas and converting data into actionable insights

• Empathetic and able to handle challenging situations while establishing clear and respectful expectations

• Knowledgeable about SaaS business drivers, customer results, value, and return on investment

• Proactive, hands-on, and solution-focused mindset

• Competent in driving adoption, retention, and customer outcomes

• Strong organizational and planning capabilities

• Able to manage a customer portfolio and effectively prioritize time

• Resourceful, including initial experience with AI tools to enhance productivity

• Proficiency in both German and English is essential

• Experience in change and project management is a plus

• Familiarity with discovery and questioning techniques is a plus

• Basic technical knowledge of the SaaS landscape and integrations/APIs is a plus

• Experience in facilitating in-person or online workshops is a plus

🏝️ Benefits

• Access to cutting-edge technology and customer success resources

• A diverse and inclusive work environment

• Opportunities to learn from customers across various industries

• Chance to work with LumApps and Beekeeper products

• Collaboration with cross-functional teams and access to internal experts, documentation, and tools