Junior Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist Customer Success Managers in guiding schools through their Book Blast experience, from onboarding to the completion of events.

• Facilitate follow-ups, scheduling, and routine communications with clients.

• Keep precise and comprehensive records of client accounts, communications, and outcomes.

• Collect client feedback, testimonials, and referrals.

• Organize events, materials, and schedules for Book Blast launches.

• Provide support for school presentations, meeting preparations, and follow-ups.

• Recognize opportunities to enhance processes and elevate customer experiences.

• Assist in communication campaigns aimed at increasing engagement and participation.

• Perform light research or preparation for client meetings.

• Act as the primary point of contact for schools during peak weeks and throughout the season as required.

• Develop and maintain long-term relationships with school leaders through personalized outreach and proactive problem-solving.

• Apply retention strategies based on the Never Lose a Customer Again principles to maximize renewals and engagement.

• Engage in ongoing training and coaching on customer success best practices, sales techniques, and program specifics.

• Promote and collect testimonials, referrals, and client advocacy to expand the Books Are Fun network.

⛳️ Requirements

• Demonstrated experience in customer service, administrative support, or entry-level account management.

• Outstanding communication, relationship-building, and problem-solving abilities.

• Client-focused with a commitment to exceeding client expectations.

• Positive, proactive, and enthusiastic about fostering others' success.

• Excellent organizational skills and meticulous attention to detail.

• Strong written and verbal communication proficiency.

• Approachable, professional, and proactive demeanor.

• Capable of managing multiple projects and priorities concurrently.

• Passionate about books, education, and creating positive experiences for clients.

• Comfortable working autonomously in a remote setting.

• Ability to sit for extended periods at a desk and work on a computer.

• Must be able to lift up to 10 pounds occasionally.

🏝️ Benefits

• 401(k)

• Dental insurance

• Vision insurance

• Health insurance

• Flexible Spending Account/Health Savings Account

• Supplemental benefits (critical illness, accident, & hospital indemnity)

• Employee assistance program

• Internet stipend

• Company paid life insurance + buy-up option

• Company paid short-term & long-term disability insurance

• 13 paid holidays throughout the year

• Paid Time Off

• Paid Volunteer Time Off

• Work from home

• Cultural connections such as our Quarterly Book Club