Junior Customer Representative, German

This is a fully remote position, open to applicants in Poland.

📋 Description

• Provide assistance to customers in German-speaking markets in both German and English through phone and written communication.

• Address customer questions related to accounts, cards, payments, and transactions.

• Resolve common customer issues in accordance with established procedures.

• Document customer interactions accurately in internal systems.

• Collaborate with internal teams to ensure cases are resolved promptly.

• Offer a professional and friendly customer experience.

⛳️ Requirements

• Excellent German language skills (C1/C2) both in writing and speaking.

• Proficient English communication skills (B1/B2) both in writing and speaking.

• Completion of secondary education (students or graduates are encouraged to apply).

• Strong communication abilities and a focus on customer satisfaction.

• Capability to navigate systems and adhere to procedures.

• Eagerness to enhance knowledge of banking products.

• Previous banking experience is not a prerequisite.

🏝️ Benefits

• Contract for maternity cover.

• Paid onboarding and extensive training provided.

• Secure employment within an international setting.

• Chance to acquire experience in the banking and financial services sector.

• Defined development pathways and opportunities for internal mobility.

• Performance-related incentives available for qualifying employees.

• Inclusive benefits focused on financial wellbeing, health, and wellness.

• Ongoing development opportunities, including training, educational support, and career advancement pathways.

• Programs for employee recognition.

• Option for remote work from home.