Junior Customer Relations Analyst

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Deliver multichannel support via phone, email, website, and WhatsApp.

• Assist healthcare professionals, commercial clients, hospitals, pharmacies, and consumers.

• Accurately document interactions.

• Effectively manage customer requests.

• Offer assistance with product information.

• Address pharmacovigilance inquiries.

• Oversee suspected quality deviations and market recalls.

• Adhere to company procedures.

• Ensure a clear and welcoming customer service experience.

⛳️ Requirements

• Completed higher education in a healthcare-related discipline, preferably Pharmacy or Nursing, with active registration in the relevant professional council.

• Basic computer proficiency, especially in Excel, PowerPoint, and Outlook.

• Basic knowledge of English.

• Basic knowledge of Spanish.

• Experience in customer service within the pharmaceutical industry or related administrative roles is preferred.

• Familiarity with CRM-SAP is a plus.

• This position is exclusively available for individuals with disabilities.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Meal allowance.

• On-site restaurant.

• Transportation allowance/company shuttle/parking, depending on the work location.

• Pharmacy/dispensary offering free medication for you, your parents, spouse, and children.

• Life insurance.

• Private pension plan to assist with future planning.

• Childcare facility, depending on the work location.

• Beauty salon.

• Gym.

• Short Fridays for employees not working shifts.

• Development programs, including collaborations with educational institutions providing discounts.

• Maternity leave.