Junior Customer Onboarding Analyst

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Oversee the LATAM customer implementation process for the Indirect Channel, guaranteeing a consultative, strategic, and results-driven experience.

• Act as the main point of contact for customers during the onboarding phase, fostering alignment, transparency, and engagement.

• Collect requirements, map processes, and comprehend customers' business needs.

• Facilitate kick-off meetings, operational alignments, and follow-ups on project status.

• Create documentation, timelines, action plans, and executive presentations.

• Track project progress, identify risks, suggest solutions, and ensure deadlines are adhered to.

• Assist customers in deploying and integrating solutions, addressing technical and operational flow inquiries.

• Grasp business rules and implementation standards, ensuring compliance with scope and product definitions.

• Execute system configurations and parameterizations per the implementation process.

• Provide remote and/or in-person training to customers and internal teams.

• Encourage solution adoption, enhancing customer engagement and value realization.

• Collaborate with internal teams to ensure alignment and efficiency in deliverables.

⛳️ Requirements

• Proficiency in Spanish.

• Experience in customer service, project implementation, Customer Success, Services, Onboarding, or similar fields.

• Excellent verbal and written communication skills, consultative approach, and capability to build relationships with customers.

• Strong organizational abilities, time management skills, and capability to handle multiple projects at once.

• A sense of urgency.

• Orientation toward problem-solving.

• A collaborative mindset.

• Proactive attitude.

• Curiosity.

• Ongoing desire to learn.

• Intermediate proficiency in Excel and PowerPoint.

• Currently pursuing or holding a bachelor's degree in Information Technology, Business Administration, or related fields.

• Intermediate English proficiency is advantageous.

• Experience with Artificial Intelligence applied to work routines is a plus.

🏝️ Benefits

• Remote or hybrid work options.

• Flexible working hours.

• Health insurance plan extendable to legal dependents.

• Dental plan extendable to legal dependents.

• Life insurance extendable to legal dependents.

• Medication allowance extendable to children.

• Transportation voucher or parking allowance for employees living in cities with offices.

• Flexible Food/Meal allowance.

• Wellhub (formerly Gympass).

• TotalPass.

• A day off in the month of the employee's birthday, on a date chosen by the employee.

• NeoBaby parental support program.

• Unico Skill, an educational solution for external training.

• Childcare allowance in accordance with current policy.

• Extended Parental Leave of 6 months for mothers and 30 days for fathers.

• Referral program, bonuses, and other perks.