Junior CRM Retention

This is a fully remote position, open to applicants in Gibraltar.

📋 Description

• Implement, develop, and coordinate retention journeys and marketing automation workflows.

• Utilize platforms such as Bloomreach and Builder.

• Collaborate with teams in Content, Design, Loyalty, and Customer Support.

• Ensure that retention initiatives are in harmony with wider brand campaigns.

• Assist in diagnosing issues within CRM workflows.

• Identify opportunities for process enhancements to boost operational efficiency.

• Partner with the Customer Service team to enhance the experience for customers seeking additional rewards.

• Advance CRM operations through structured training and practical experience.

⛳️ Requirements

• Comfortable with new software and capable of quickly mastering new platforms.

• Detail-oriented with a focus on accuracy and consistency in work.

• Strong communication skills.

• Ability to work autonomously while collaborating across various departments.

• Proactive and self-motivated mindset.

• Eagerness to identify areas for improvement.

• Openness to transitioning into CRM operations and player engagement.

• Educational background will not be a barrier to joining.

🏝️ Benefits

• New role offering ownership over CRM operations.

• Structured training complemented by hands-on experience.

• High visibility with senior leadership.

• Opportunity to establish best practices that will influence company growth.

• Equal-opportunity workplace dedicated to diversity, inclusion, and employee contributions.